How does the service work?
Tell us what brand name, keywords, or topic you want to track. Our system will start monitoring the topic and then email you the Twitter analytics in an easy to read report. View a sample report
Why should I choose your TweetReports when [insert other Twitter monitoring company] gives me a report for free?
We completely understand! Getting stuff for free is great. That’s why no matter which of our three email report options you choose, we give you the first report for free! And when we say free, we mean a FULL REPORT that provides Twitter statistics for up to 25,000 tweets about the topic you want to monitor.
Granted we could have teased you with a free report limited to 50 or even 1500 results — but you’d be pretty hard pressed to gain any meaningful context from such limited results. Instead, we thought it would be easier to simply offer you a great report at a great price than to figure out a way to give you a song for free if you buy the album at three times the price.
Why am I not seeing graphics in my email reports?
Ah, it’s the ol’ no pictures showing up in your email question.
Most likely, your email filters think the reports we’re sending you are spam. In which case, your email software is automatically blocking images from being loaded (it’s a safety thing). To fix this, doing either one of the following will most likely solve the issue but we recommend doing both.
1. When you receive an email report from us, make sure to mark it as “Not Spam” or “Not Junk”.
2. Add our email address ( [email protected] ) to your approved recipients. Even better, add our contact information to your contact list or address book.
When I click on links in the report it takes me to your site but I can’t see the results. What gives?
The email reports contain a lot of really insightful and helpful information. In fact, our article about the Chirp Development Conference was based entirely on the Twitter stats contained in our email reports. And as part of future development, we’ve linked the information to our site so you’ll be able to access additional information once our full brand monitoring service is publicly released. If you’re interested in becoming a Beta tester, please sign up to receive an invitation.
I want to change my keyword after I order.
Please email your change request to [email protected]. If you have a weekly or monthly subscription, the change should be reflected in your next email report. Please note that reports are processed automatically so timing is everything.
If you ordered a single (one time only) email report and it has already been processed and sent, changing the keyword won’t change the results in report sent.
If you find you need to modify keywords on a consistent basis, you’re in luck. Our full access monthly service will be available very soon. You’ll have full control to run reports and change keywords anytime you want!
I didn’t get the results I expected.
It’s probably one of two things you can change for the next report you order; either the vernacular is off, or there simply aren’t any results to be had for your monitored term.
Take the first: If you’re trying to monitor something like how much tweens love Justin Bieber — is it better to search for OMG, QT, #nxtmrsbieber, or something else? Remember the immortal words of Elmer Fudd: To hunt wabbit — think like a wabbit. That may take some time and refinement.
Secondly, there might not be results to be had. If it’s an obscure topic, or there isn’t a lot of chatter, your results will indicate that. Remember, we don’t make the tweets, we just make reports.
Can you help me get better results?
Sure we can. In order to do that we need to know more about you and the insights you’re trying attain, so reach out to our Chief Business Guy, [email protected] and he’ll talk you through what we can do to help.
Ten dollars? Why not $9.99?
We believe that trying to subconsciously convince you into thinking you’re paying 9 dollars when you’re really paying a penny less than 10 is just silly.
Besides, Kristof and Trygve had a pricing meeting and they both wrote down a number they thought we should charge. Kristof wrote $9.99 and from Trygve’s perspective across the table it looked like, well, another number. Trygve shrieked like a frightened hyena. So we went with Ten.
What is your cancellation policy?
You may cancel your weekly or monthly subscription at any time and you won’t be billed again. We do not offer partial subscription refunds.
Where’s the legal stuff?
Take a look at our Terms and Conditions.
Are there other payment options?
If you would like to prepay for multiple months via invoice or other payment options, please contact us and we’ll try to accommodate you.